Return & Refund Policy
Effective Date: July 16, 2026
Last Updated: July 16, 2026
At APEX MEP Consultant (“APEX,” “we,” “our,” or “us”), we are committed to providing high-quality engineering, design, drafting, BIM, modelling, coordination, and consultancy services.
This Return & Refund Policy explains how cancellations, refunds, revisions, and payment disputes are handled for services purchased or commissioned from us.
Because we primarily provide professional and customised services rather than physical products, traditional product returns generally do not apply.
1. Scope of This Policy
This policy applies to payments made for services provided by APEX, including, but not limited to:
HVAC design services
Electrical design services
Plumbing design services
Fire-protection and fire-alarm design services
Structural engineering services
Shop drawings
BIM modelling and coordination
2D and 3D drafting
Point-cloud modelling
Technical consulting
Project coordination
Other engineering and design-related services
Specific cancellation, payment, revision, and refund conditions included in a quotation, proposal, purchase order, work order, statement of work, or signed agreement will take priority over this general policy.
2. No Physical Product Returns
APEX primarily provides professional, customised, and digital services. Therefore, there are normally no physical products that can be returned.
Completed or partially completed drawings, models, calculations, reports, designs, documents, files, consultations, or other professional work cannot be “returned” in the same manner as physical goods.
3. Project Deposits and Advance Payments
We may require an advance payment, retainer, or project deposit before beginning work or reserving resources.
Unless otherwise stated in writing:
Advance payments may be applied toward project planning, resource allocation, mobilisation, initial review, administration, software, coordination, and work already performed.
A deposit may become non-refundable once work has started or resources have been allocated to the project.
Any non-refundable portion will be communicated through the applicable quotation, proposal, invoice, or agreement wherever reasonably possible.
Payment of an advance does not automatically guarantee a refund if the client later decides not to proceed.
4. Cancellation Before Work Begins
A client may request cancellation by contacting us in writing.
Where a cancellation request is received before any work has started and before project resources or third-party services have been committed, we may approve a full or partial refund after deducting:
Payment-processing charges
Bank charges
Currency-conversion charges
Administrative or mobilisation costs
Non-cancellable third-party expenses
Any other costs already incurred for the project
Whether work has started will be determined by our project records, communications, resource assignments, file activity, research, meetings, reviews, or other preparatory actions.
5. Cancellation After Work Has Started
When a project is cancelled after work has started:
The client must pay for all services performed up to the effective cancellation date.
We may deduct the value of completed and partially completed work from any advance payment.
We may also deduct committed resource costs, third-party charges, licence fees, and other non-recoverable expenses.
Any remaining refundable balance will be calculated after reviewing the project status.
We may provide completed or partially completed deliverables only after all outstanding amounts have been paid.
No refund will normally be provided for work that has already been completed, reviewed, presented, submitted, issued, shared, downloaded, or otherwise delivered.
6. Completed Services
Payments made for completed services are generally non-refundable.
A service may be considered completed when:
The agreed deliverable has been issued or made available to the client.
The agreed consultation, meeting, review, or coordination activity has occurred.
The relevant project stage or milestone has been completed.
The client has used, downloaded, submitted, circulated, approved, or relied upon the deliverable.
The deliverable has been completed according to the information and instructions supplied by the client.
A client’s decision not to use a completed deliverable does not automatically create a right to a refund.
7. Revisions and Corrections
If a client believes that a deliverable does not reasonably match the agreed scope, the client should notify us in writing as soon as possible and identify the specific issue.
Where the issue results from an error or omission within the agreed scope, we will ordinarily be given a reasonable opportunity to review and correct the affected work.
Refunds will not normally be issued where the matter can reasonably be resolved through a correction or an included revision.
Additional charges may apply where changes are caused by:
New or revised client instructions
Changes to architectural or engineering information
Changes to project dimensions, layouts, equipment, specifications, or site conditions
Changes to applicable codes or authority requirements
Missing, incomplete, inaccurate, or outdated information supplied by the client
Requests exceeding the included revision allowance
Changes requested after client approval
Work outside the original scope
8. Client Delays and Inactivity
Refunds will not normally be provided where a project is delayed, suspended, or unable to proceed because the client has not supplied required information, approvals, feedback, access, decisions, or payments.
Where a project remains inactive for an extended period, we may:
Place the project on hold
Revise the schedule
Reassign project resources
Charge a restart or remobilisation fee
Close or terminate the project after providing reasonable notice
Any work already completed and costs already incurred will remain payable.
9. Missed Meetings and Consultations
Fees for scheduled consultations, coordination meetings, technical reviews, or other reserved appointments may be non-refundable where:
The client fails to attend.
The client cancels without sufficient notice.
Our team has already prepared for or reserved time for the meeting.
We may allow rescheduling at our discretion and subject to team availability.
10. Third-Party Expenses
The following costs are generally non-refundable once incurred:
Software or platform fees
Specialist consultant fees
Printing or document-production expenses
Travel or site-visit expenses
Courier costs
Government, permit, authority, or submission fees
Payment-gateway and bank charges
Currency-conversion costs
Data, survey, scan, or third-party modelling costs
Other expenses incurred specifically for the client’s project
11. Project Timelines
Estimated completion dates depend on timely client cooperation, availability of accurate information, project complexity, revisions, authority comments, and third-party coordination.
A reasonable project delay does not automatically qualify the client for a refund, particularly where the delay results from:
Client changes or delayed feedback
Missing or inaccurate project information
Third-party or authority delays
Changes to the project scope
Events outside our reasonable control
Where we determine that we are unable to complete a material part of the agreed service, we may offer an appropriate partial refund for the unperformed portion of the service.
12. Refund Request Process
To request a refund, the client must email info@apexco.in and provide:
Client name and company name
Project name or reference
Relevant invoice number
Amount paid
Date of payment
Reason for the refund request
Supporting communications or documents
Submitting a request does not guarantee that a refund will be approved.
We will review the project status, work performed, costs incurred, contractual terms, payment history, and reason for the request before making a decision.
13. Approved Refunds
Where a refund is approved:
It will normally be returned through the original payment method or another mutually agreed method.
Applicable bank, gateway, currency-conversion, and processing charges may be deducted.
Refunds will ordinarily be initiated within 7–14 business days after approval.
The client’s bank or payment provider may require additional time to credit the amount.
International refunds may be affected by exchange-rate changes and intermediary bank fees.
We are not responsible for delays caused by banks, payment processors, or other financial institutions.
14. Duplicate or Incorrect Payments
Where a client accidentally makes a duplicate payment or pays an incorrect amount, the client should contact us promptly.
After verification, we may refund or adjust the excess amount, less any non-recoverable payment-processing or bank charges.
15. Payment Disputes and Chargebacks
Clients should contact us before initiating a payment dispute or chargeback so that we have an opportunity to review and resolve the matter.
Initiating an unjustified chargeback for services already performed or delivered may result in:
Suspension of ongoing services
Termination of the project
Withholding of undelivered files
Recovery of chargeback fees and unpaid amounts
Other remedies available under the applicable agreement or law
16. Policy Changes
We may update this Return & Refund Policy periodically. The revised policy will be published on this page with an updated revision date.
The policy in effect when a service is ordered will generally apply, unless a later version is accepted by the client or required by law.
17. Contact Us
For cancellation, refund, or payment-related questions, contact:
APEX MEP Consultant
E-906, PNTC
Times of India Press Road
Rajmani Society, Satellite, Shyamal
Ahmedabad – 380015
Gujarat, India
Email: info@apexco.in
Phone: +91 96870 17166
Website: https://apexco.in/